Terms and Conditions of Sale

All the buyers (privates or companies) of www.enailstore.com website according to the following General Terms can be considered as customers. These Conditions of Sale govern the sale of the products listed on the site www.enailstore.com. These Conditions of Sale are implemented on all sales confirmed by web, telephone and e-mail.

Acceptance of the Terms and Conditions of Sale
The customer accepts the General Sales Conditions by confirming the order on our website www.enailstore.com,  This operation automatically entails the acknowledgment and acceptance of Terms without reservation. These conditions apply to the exclusion of all other clauses, except for all the special arrangements agreed and signed by both parts. It is prohibited to enter false or invented data or credentials during the registration process required to activate the execution of this contract and the subsequent communications. Personal data, phone numbers and e-mail addresses must be real personal data and not some other person and / or fantasy data.

Modifications of conditions of sale
Enailstore.com retains the right to modify at any time these Terms and Conditions of Sale. Each version of the General Conditions of Sale shall contain a precise date, so customers are encouraged to read the General Terms and Conditions before each purchase.

Items appearance
Enailstore.com undertakes to present the essential characteristics of its product selection. The photographs illustrating the products could be in some cases, not 100%  identical to the product itself, for reasons linked to the ongoing research of design, without compromising its quality which will in any case equivalent, if not improved. Enailstore is not responsible for any not voluntary mistake.

Items prices
The prices listed on the site are expressed in Euro currency. Shipping costs and cash on delivery costs are not included. Since supplier prices are subject to changes, prices listed on the site are subject to change any time without notice. They also may change for reasons relating to promotions and sales. Note: All price data could be subject to typing mistakes.

The items order must be placed on www.enailstore.com website, by toll free number: 00442035296153, by fax at +39 051 3764151 or by e-mail to info@enailstore.com. For urgent orders at +39 3938504646

During the placing of the order, the customer is asked to:

1) fill out the form with personal data. A correct delivery address, telephone number and email address is very important.

2) carefully review the form, in all its parts, before confirming the order. Enailstore is not responsible for mistakes related to incorrect or canceled purchases without taking any subsequent agreement with Enailstore by email. Enailstore is also not responsible for mistakes relating to the delivery of the package, arising from information or data incorrectly entered by the Customer.

3) to report within the next hour any changes to the order, to the payment method, different items, or different shipping address to avoid the occurrence of any mistake.

Shipping will be done by GLS Express
Shipping to countries of the European Union* are 16 Euro 

* Shipping may underwent variations according to locality as the islands and overseas territories, the shipping is free only for the Italian territory excluding the smaller islands

Order Confirmation
For each order placed on www.enailstore.com website, Enailstore automatically sends an e-mail order confirmation to the address indicated by the Customer in its data sheet.

If you want to recieve the invoice, you have to send a request via email at info@enailstore.com in 48 hours from the shipping date. In any other cases the payment will be insert in the administration register.

Delivery policy
Any lack, incorrect, broken or not working purchased item, inside the package should be reported to Enailstore.com by conventional mail or telegram (at the following address Enailstore, Via Galliera, 257  40050 Funo di Argelato – Bologna, ITALY), by email at magazzino@enailstore.com or by fax to +39 051 3764151 not later than eight days from the date of arrival of the goods. If this does not happen within 8 days Enailstore will not be liable in any way. In case the order placed by the customer falls within such as refused, in storage or consignee absent, wrong address, etc., shipping charges faced by Enailstore will be compensated by the customer.

Delivery methods
The goods travel at your own risk of the Customer. All complaints regarding the condition of the goods on receipt should be directed to Enailstore within 24 hours after delivery.

Unmotivated Refusals policy
Any costs charged by the shipping company to Enailstore will be repaid by the customer for the additional costs originated. If you want to cancel your order before the shipment, Enailstore must be informed by phone or email.

For information about the items and their warranty, order status, and any other clarification, please contact us via e-mail or the telephone service at 00441422571160. All electrical products are covered by manufacturer's standard warranty (the item precise details are attached in a document in the package), which corresponds 12 months for orders by private clients, and 24 months for orders by companies. Regarding the repair of equipment, the shipping costs to return the item to Enailstore facility are at expense of the customer. Repairs will be carried out in 10 working days.

Return policy
Shopping on our site is subject to the discipline of Legislative Decree No. 185, 22/05/1999. The consumer has the right to cancel the contract within 10 (ten) working days from receipt of goods. The start of evaluation period coincides with the date specified on the delivery order. In order to exercise this right, the customer must send a written communication to Enailstore by registered letter with return receipt, addressed to: Enailstore Via Galliera, 257 - 40050 Funo Argelato - Bologna, ITALY; or by telegram or fax sent always in these terms by registered mail with return receipt. Once received such notice of withdrawal, Enailstore will immediately inform the customer whether by e-mail and telephone to return the goods. The goods must be received by the legal deadline of ten working days. The product will be delivered to Enailstore, Via Galliera, 257 - 40050 Funo Argelato - Bologna, in perfect condition, packed in its original packaging and complete in all its parts and any accessories and documentation (receipt or invoice).

Right of withdrawal
The return postage will be at expense of the customer. Enailstore recommends to send the item under a shipping insurance because the return trip is under the full responsibility of Customer. Warning: until the certificate of receipt in our warehouse, under the full responsibility of the customer
If the goods are damaged during transport Enailstore will inform the customer (Business Day following receipt of the goods in our facility), to enable him to file a timely complaint against the carrier and to obtain a reimbursement of the value of the asset (if insured), in this case the product will be refunded, with shipping costs charged to the customer, simultaneously canceling the request for withdrawal. Enailstore does not respond in any way for damage or theft / loss of goods returned by uninsured shipments, upon his arrival at the warehouse, the product will be examined to assess any damage or tampering from transport. If the original packaging inside / outside is damaged, Enailstore will subtract from the refund due a percentage of 10% of it, towards the cost of restoring the goods. Moreover, if the merchandise return results in any way tried / used even if very small percentage will be weighed to check its entirety, and in case you experience a percentage missing the product will be fully paid by the customer, if the equipment will be as new shipment.

If the Customer wishes to exercise the right of withdrawal, he should inform Enailstore by sending a registered letter with return receipt to our address, with the following information:

   * The intention to avail of the benefits granted by law
   * Information on the product / products ordered
   * Reference to the order number and data on your bank account with which you made the payment (bank, agency reference number).

The Right of withdrawal applies to products purchased in its entirety; you cannot exercise the right of withdrawal only on one part of the product.

Under the provision that the conditions of the preceding paragraph (return policy), the customer will be reimbursed for a maximum amount corresponding to the value of the product. Enailstore will refund this amount within 30 (thirty) working days from receipt of goods. Repayment will be made by bank transfer. Regarding the right to cancel the postage for sending the goods as ordered by Enailstore be deducted from the total value paid by the customer.

Exceptions to the Right of withdrawal
The right to withdrawal does not apply to the items which fall into the category "supplies".


Privacy policy:
By accepting our terms of sale you authorize the use your the mobile phone number and the email for promotional communications of our company
In case you want to no longer receive text messages you can send email newsletter to info@enailstore.com or by fax 0513764151

Update June 05, 2013.